Privacy Policy

Last updated: September 11, 2026

Introduction

This Privacy Policy explains how hollow-fable collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring that your privacy is protected and that we comply with applicable data protection laws.

Information We Collect

We collect information that you provide directly to us when you use our services:

Name and email address when you complete a booking form
Route preferences and selections
Communication records when you contact us
Technical information such as IP address, browser type, and device information
Cookie data as described in our Cookies Policy

How We Use Your Information

We use the information we collect for the following purposes:

To process your route reservations and deliver purchased documentation
To respond to your inquiries and provide customer support
To improve our website and services
To send you relevant information about routes and services, where you have consented
To comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal grounds:

Performance of a contract when you purchase routes from us
Legitimate interests in operating and improving our business
Your consent for marketing communications and cookies
Legal obligations where required by law

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service providers who assist in operating our website and delivering our services
Professional advisers including lawyers and accountants
Law enforcement or regulatory authorities when required by law

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Route purchase records are typically retained for seven years for accounting and legal purposes.

Your Rights

Under data protection law, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure in certain circumstances
Right to restrict processing
Right to data portability
Right to object to processing based on legitimate interests
Right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable law.

Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Email: [email protected]
Address: 17 Wanderer Lane, Keswick, Cumbria, CA12 5BN, United Kingdom