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GDPR Compliance Statement

Last updated: September 11, 2026

Our Commitment to Data Protection

hollow-fable is committed to protecting your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. This document outlines how we comply with these regulations and your rights as a data subject.

Data Controller

hollow-fable acts as the data controller for the personal information collected through our website and services. Our contact details are:

Email: [email protected]
Address: 17 Wanderer Lane, Keswick, Cumbria, CA12 5BN, United Kingdom

Lawful Basis for Processing

We process personal data only where we have a lawful basis to do so:

  • Contract: Processing is necessary to fulfill our contract with you when you purchase route documentation
  • Consent: You have given clear consent for us to process your data for specific purposes such as marketing communications
  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and website functionality
  • Legal Obligation: Processing is necessary to comply with legal requirements

Your Rights Under GDPR

You have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format.

Right to Rectification

If you believe any information we hold about you is inaccurate or incomplete, you have the right to request correction.

Right to Erasure

In certain circumstances, you have the right to request deletion of your personal data. This right is not absolute and may be limited by legal obligations to retain certain information.

Right to Restrict Processing

You have the right to request that we restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used format and to transmit it to another controller.

Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing carried out before withdrawal.

How to Exercise Your Rights

To exercise any of your data protection rights, please contact us at [email protected]. We will respond to your request within one month, though this may be extended by two months for complex requests. We will inform you of any extension within one month of receiving your request.

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.

Data Protection Impact Assessments

We conduct data protection impact assessments for any processing activities that are likely to result in high risk to individuals' rights and freedoms.

Third-Party Processors

Where we engage third-party service providers to process personal data on our behalf, we ensure that appropriate data processing agreements are in place that comply with GDPR requirements.

International Data Transfers

If we transfer personal data outside the United Kingdom, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Specific retention periods are outlined in our Privacy Policy.

Automated Decision-Making

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects.

Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with data protection law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: www.ico.org.uk
Telephone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Updates to This Statement

We may update this GDPR compliance statement from time to time to reflect changes in our practices or legal requirements. Please check this page periodically for updates.

Contact Us

For any questions about how we handle your personal data or to exercise your rights, please contact us at [email protected].

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